Terms and Conditions

Bitlane provides residential, commercial, and specialty moving, along with packing, labour only help, junk removal, and related services as described on our website or in your quote. The specific services we will provide, and their price, are set out in the quote we give you and any written confirmation of your booking.

We provide a quote based on the information you give us about your move, including the size of the move, the distance, access at each location, and any special items or services. Our quotes are intended to be clear and all inclusive for the services described.

Where a quote is provided as an estimate for services in Ontario, we will not charge you an amount that exceeds the estimate by more than ten percent, in keeping with the Ontario Consumer Protection Act, unless you agree in advance to a change. If the scope of your move changes, for example if the inventory, access, or services differ from what you told us, we will discuss any adjustment with you and agree on a revised price before we proceed. Comparable protections for estimates and price disclosure apply to moves governed by Quebec law.

Prices are quoted in Canadian dollars and, unless stated otherwise, do not include applicable taxes, which will be added where required.

Your move is confirmed once we have agreed on the date, the scope, and the price, and you have accepted the booking. We may ask for a deposit to hold your date. Any deposit will be applied to the final amount owing for your move. We will tell you in advance if a deposit is required and how it is treated.

If you need to cancel or reschedule, please contact us as early as possible. We will make reasonable efforts to accommodate changes. Any cancellation charge or deposit treatment will be fair, disclosed to you before you book, and consistent with your rights under applicable consumer protection law. We may cancel or reschedule a move for reasons beyond our reasonable control, in which case we will work with you to find a new date or provide a refund of any amount you have paid for services not provided.

Payment is due as set out in your quote or booking confirmation, normally on completion of the move unless we agree otherwise. We will tell you which payment methods we accept. We do not collect or store payment card details through this website.

You agree to:

• Give us accurate and complete information about your move, including the inventory, access, stairs, elevators, and parking at both locations.
• Arrange safe and legal access and parking for our crew and vehicle, and obtain any building permits, elevator bookings, or certificates of insurance your building requires.
• Be present, or have an authorized adult present, at pickup and delivery, and be reachable during the move.
• Prepare your belongings appropriately, and tell us in advance about fragile, high value, or specialty items so we can handle them correctly.

For the safety of everyone involved, we cannot transport hazardous or dangerous materials, including propane, gasoline, flammable liquids, corrosives, ammunition, or similar items. We also ask that you carry cash, jewellery, important documents, medication, and irreplaceable items with you rather than including them in the move. We are not responsible for prohibited items that are moved without our knowledge.

We handle your belongings with care and train our team to move them safely. In the unlikely event of loss or damage that is our responsibility, our liability is determined by the level of coverage or valuation that applies to your move, which we will explain to you before your move. Additional protection may be available, and you may choose a higher level of valuation.

To the extent permitted by law, we are not responsible for: items you packed yourself where the loss results from the packing; ordinary wear; pre existing damage; goods of extraordinary value that were not declared to us in advance; or loss or damage caused by events beyond our reasonable control. Nothing in this section reduces any non waivable right or remedy you have under the Ontario Consumer Protection Act, the Quebec Consumer Protection Act, or other applicable law.

If you need to make a claim for loss or damage, please notify us in writing as soon as possible and no later than any period stated in your move documents or required by law, and give us a reasonable opportunity to inspect the items. We will handle claims promptly and in good faith. Keeping the damaged item and its packaging helps us assess the claim.

We aim to arrive and deliver on schedule. Some things are outside our control, such as severe weather, road or traffic conditions, mechanical failure, or access problems at a location. We are not liable for delays caused by these events, and we will keep you informed and do our best to complete your move as planned.

Where we provide storage, the items are held in a secure facility and additional terms, including storage fees and access arrangements, will be provided to you. Storage charges are payable as agreed.

If something goes wrong, please contact us first so we can put it right. We take complaints seriously and will work with you toward a fair resolution. You keep all rights available to you as a consumer, including under the Ontario Consumer Protection Act for moves in Ontario and the Quebec Consumer Protection Act for moves in Quebec. These Terms do not take away those rights.

These Terms are governed by the laws of the province in which the services are primarily provided, being Ontario or Quebec, and by the federal laws of Canada that apply there. Any dispute will be dealt with by the courts of that province, without affecting any right you have to bring a matter before a consumer tribunal or authority.

We may update these Terms from time to time. The version that applies to your move is the version in effect when you book. When we make changes, we will update the date at the top of this page.

Questions about these Terms can be directed to us:

• Phone: (613) 770-1638
• Email: bitlanerelocations@gmail.com
• Location: Kingston, Ontario, Canada

This page is provided for general information and does not constitute legal advice.